Jinesh Patel

Bachelor's in Computer Science

September 2008 - September 2012

Relevant Coursework

• Operating Systems | Software Systems
• Data Structures | Design Engineering
• Computer Networks
• Object-Oriented Programming: C++, Java
• Database Management Systems
• Information Security

Postgraduate diploma in Computer Network Systems

September 2013 - May 2016

Relevant Coursework

• Network Infrastructure | Security
• TCP/IP Internet Services
• Unix and Microsoft Server Administration
• Cisco Routing and Switching
• Virtualization
• Cloud Computing

Avanade Inc

January 2022 - Present

Cloud Infrastructure Consultant

• As a Cloud Infrastructure Consultant, wearing many hats while working with Clients' agile projects assisting with their cloud adoption and migration journey, while providing best-in-class solutions to optimize their cloud environments and ensure seamless transitions.
• Designed and implemented cloud solutions, including application re-platforming and migration, utilizing Azure, Terraform, Ansible, and Azure DevOps for infrastructure automation and configuration management for seamless deployments.
• Being part of a Team, I have led successful migration of applications and data to Azure, ensuring high performance, scalability, and secure access management.Configured and optimized CI/CD pipelines using Azure DevOps and GitLab-CI, creating Infrastructure-as-Code using Terraform Modules and Automation through Ansible roles and tasks and enabling efficient software delivery and streamlined integration across complex environments.
• Managed cloud infrastructure, performing automated deployments of IaaS Services, storage solutions, and access management, while enhancing security with Azure Key Vault and Vault for secret management. Developed robust monitoring solutions using Azure Monitor, Application Insights, and custom logging to ensure proactive alerting, system stability, and enhanced troubleshooting capabilities.
• Created detailed technical documentation, including architecture diagrams and high/low-level designs documents and runbooks to support operational excellence and ensure scalable cloud platform engineering practices.

Veeam Software

Jan 2019 - Dec 2022

Veeam Backup and Site-Reliability Engineer

• For Veaam Clients, Delivered Backup, disaster recovery and data management solutions for virtual, physical, and hybrid-cloud environments.
• Supported Customers with configuration, deployment, and troubleshooting for Veeam products, including VMware/vSphere Backup and Replication, Veeam Backup for office365, Veeam Backup for Azure, and Veeam Backup for AWS.
• Managed and optimized Veeam Backup Solutions for hybrid cloud environments, overseeing Data integrations, migrations, andMentored 2 int annual disaster recovery tests.
• Configured and managed cloud storage solutions (S3, EBS, Azure Storage) and various storage appliances like Dell DataDomain, HP StoreOnce, Pure Storage, and NetApp ONTAP.
• Ensured secure, cost-efficient, and highly available cloud backups through careful resource configuration and best practice recommendations.
• Conducted high-availability failover tests, storage integrations, and cloud migrations, while providing expert advice on backup and disaster recovery strategies.

Insight Enterprises (Formally PCM)

Dec 2016 - Dec 2019

System Administration - IT Operations

• Supported and maintained datacenter servers and storage infrastructure, ensuring high availability and reliability for diverse clients.
• Troubleshot server performance and site reliability issues, delivering effective, long-term solutions while adhering to ITIL standards.
• Managed Active Directory, DNS, DHCP, and VMs in vSphere and Hyper-V environments, including high-availability failover and backup procedures.
• Handled IT administrative tasks using MS Endpoint Manager and MS 365 Admin Center, managing user accounts, permissions, and Office 365 licensing.
• Monitored alerts, facilitated service requests, and documented all troubleshooting in ServiceNow, contributing to comprehensive weekly and monthly reports.
• Administer, Monitor, Configured, deployed infrastructure resources, adhering to strict security standards for healthcare and financial clients.

Rogers Wireless

May 2015 - April 2016

Desktop Support Engineer

• Provided comprehensive hardware and software support, ensuring minimal downtime for enterprise-level environments by managing help desk ticketing systems, performing root cause analysis, and maintaining Service Level Agreements (SLAs) for efficient resolution of technical issues.
• Managed Desktop/Laptop Re-imaging, network administration tasks, including user account setup, password resets, and group policy management through Active Directory and Server Manager, while also conducting system backups and SCCM remote installations of Operating systems and softwares.
• Demonstrated expertise in Windows and MacOS platforms, delivering technical assistance for desktop and mobile devices. Effectively handled software installations, configurations, troubleshooting, and virus protection, while also setting up and maintaining network equipment like routers, switches, and peripheral devices such as printers and scanners.

Apple

Feb 2014 - April 2015

APPLE TECHNICAL SUPPORT ADVISOR

• Delivered expert technical support for iOS and Mac OS devices, guiding clients through software and hardware troubleshooting to resolve system and recovery issues efficiently, often achieving one-call resolutions.
• Managed high-volume inbound calls, maintained excellent customer satisfaction scores (CSATs), and played a key role in training new hires, contributing to team knowledge-sharing and performance.
• Utilized the iLog, Service-now ticketing system to address and resolve complex technical issues, demonstrated strong problem-solving skills, handled escalations, and efficiently managed time-sensitive tasks while producing detailed reports and presentations.

Cloud Providers and CI/CD

DevOps Technologies and Tools

Languages and Databases

Operating Systems and Scripting